Once you have purchased the Joy Box, DIY Craft Subscription box, you will receive an email with information to find the tutorials, join the Facebook group, and shipping. Please check your spam and junk folders for the welcome email from support@redbyrddesigns.com

You will get charged on the day you sign up. After that, you will automatically get charged on the 25th of every month until you cancel.

FREE! Shipping is free to the contential USA.
The buyer is responsible for international shipping costs.

Your Joy Box will include all the main supplies needed. There will be an insert listing all your supplies in the box as well as the tools you need. These will vary month to month but the tools needed are general household tools such as scissor, ruler, old gift card, pencil, masking tape, rags, baby wipes, and on occasion a glue gun.

We ship on the 5th or closest business day every month. 
If you are local we offer delivery and will email you delivery dates and times.

This is a subscription-type membership, which means your credit or debit card will be billed every month automatically on the 25th.

Yes, you can suspend/pause anytime! Just log into your account and hit suspend under the subscriptions tab.
Log in here: My Account

We offer video tutuorials in 2 places. 
1. Joy Box Facebook Group, join here: https://www.facebook.com/groups/redbyrdjoybox. This is a private group for members only so you will be required to answer questions to validate your membership. This may take 24 hours.

2. Video Library on our website. https://redbyrddesigns.com/joybox/joy-box-video-tutorials/

The video tutorials are available for 1 year for members.

If your package arrived damaged or any piece is broken please email me right away so we can send you a replacement at no extra cost to you!
Email: support@redbyrddesigns.com

If you are missing any pieces please email me right away so we can send you a replacement at no extra cost to you!
Email: support@redbyrddesigns.com

There are no refunds or partial refunds. If you don’t like the craft we are doing please suspend/pause before the 25th when you are billed. If you do not suspend/pause before you are billed you will receive that month’s craft.

Yes! Joy Box members get a 10% discount in our shop! 

To gift a Joy Box when checking out insert the recipient’s name and address in the “Shipped to a different address” section. Add the recipient’s email in the notes section and we will do the rest!

To cancel log in to your account, click on My subscriptions, and hit the cancel button! Easy and no hassle. Log in here: My Account